curl -X GET "https://api.sayvy.ai/api/v1/inbox/tickets/e4f3a2b1-9c8d-7e6f-5a4b-3c2d1e0f9a8b" \
-H "Authorization: Bearer <token>"
import requests
url = "https://api.sayvy.ai/api/v1/inbox/tickets/e4f3a2b1-9c8d-7e6f-5a4b-3c2d1e0f9a8b"
headers = {
"Authorization": "Bearer <token>"
}
response = requests.get(url, headers=headers)
print(response.status_code)
print(response.json())
const response = await fetch("https://api.sayvy.ai/api/v1/inbox/tickets/e4f3a2b1-9c8d-7e6f-5a4b-3c2d1e0f9a8b", {
method: "GET",
headers: {
"Authorization": "Bearer <token>"
}
});
const data = await response.json();
console.log(data);
{
"id": "e4f3a2b1-9c8d-7e6f-5a4b-3c2d1e0f9a8b",
"organization_id": "e0b973dc-13a8-4c9f-861a-03e5b4b1a8d9",
"contact_id": "8a7c2b3d-4e5f-6a7b-8c9d-0e1f2a3b4c5d",
"whatsapp_phone_number_id": "11a22b33-44c5-5d6e-7f8a-9b0c1d2e3f4a",
"status": "open",
"created_at": "2026-09-07T15:30:00Z",
"updated_at": "2026-09-07T15:35:00Z",
"contact": {
"id": "8a7c2b3d-4e5f-6a7b-8c9d-0e1f2a3b4c5d",
"name": "Sarah Connor",
"phone_number": "+14155552671",
"tags": ["vip", "enterprise"],
"notes": "Key account representative",
"custom_fields": {
"tier": "enterprise"
}
}
}
{
"detail": "Inbox ticket not found"
}
Inbox
Get ticket
Retrieve comprehensive details and contact profile for a specific inbox ticket
GET
/
api
/
v1
/
inbox
/
tickets
/
{inbox_id}
curl -X GET "https://api.sayvy.ai/api/v1/inbox/tickets/e4f3a2b1-9c8d-7e6f-5a4b-3c2d1e0f9a8b" \
-H "Authorization: Bearer <token>"
import requests
url = "https://api.sayvy.ai/api/v1/inbox/tickets/e4f3a2b1-9c8d-7e6f-5a4b-3c2d1e0f9a8b"
headers = {
"Authorization": "Bearer <token>"
}
response = requests.get(url, headers=headers)
print(response.status_code)
print(response.json())
const response = await fetch("https://api.sayvy.ai/api/v1/inbox/tickets/e4f3a2b1-9c8d-7e6f-5a4b-3c2d1e0f9a8b", {
method: "GET",
headers: {
"Authorization": "Bearer <token>"
}
});
const data = await response.json();
console.log(data);
{
"id": "e4f3a2b1-9c8d-7e6f-5a4b-3c2d1e0f9a8b",
"organization_id": "e0b973dc-13a8-4c9f-861a-03e5b4b1a8d9",
"contact_id": "8a7c2b3d-4e5f-6a7b-8c9d-0e1f2a3b4c5d",
"whatsapp_phone_number_id": "11a22b33-44c5-5d6e-7f8a-9b0c1d2e3f4a",
"status": "open",
"created_at": "2026-09-07T15:30:00Z",
"updated_at": "2026-09-07T15:35:00Z",
"contact": {
"id": "8a7c2b3d-4e5f-6a7b-8c9d-0e1f2a3b4c5d",
"name": "Sarah Connor",
"phone_number": "+14155552671",
"tags": ["vip", "enterprise"],
"notes": "Key account representative",
"custom_fields": {
"tier": "enterprise"
}
}
}
{
"detail": "Inbox ticket not found"
}
Fetch a single conversation ticket by its unique identifier (
inbox_id). The response contains current lifecycle state, assigned WhatsApp phone number, timestamps, and full contact details.
Authentication
This endpoint requires Bearer token authentication.Authorization: Bearer <token>
| Header | Type | Required | Description | Format |
|---|---|---|---|---|
Authorization | string | Yes | Scoped organization API key or Bearer JWT token | Bearer <token> |
Path Parameters
string
required
Bearer token for authentication. Format:
Bearer <token>.string
required
Unique UUID identifier of the inbox ticket.
Response Fields
string
UUID of the inbox ticket.
string
UUID of the owning organization.
string
UUID of the linked contact.
string
UUID of the linked WhatsApp business phone number, or
null.string
Ticket status (
open or closed).string
ISO 8601 creation timestamp.
string
ISO 8601 last update timestamp.
object
curl -X GET "https://api.sayvy.ai/api/v1/inbox/tickets/e4f3a2b1-9c8d-7e6f-5a4b-3c2d1e0f9a8b" \
-H "Authorization: Bearer <token>"
import requests
url = "https://api.sayvy.ai/api/v1/inbox/tickets/e4f3a2b1-9c8d-7e6f-5a4b-3c2d1e0f9a8b"
headers = {
"Authorization": "Bearer <token>"
}
response = requests.get(url, headers=headers)
print(response.status_code)
print(response.json())
const response = await fetch("https://api.sayvy.ai/api/v1/inbox/tickets/e4f3a2b1-9c8d-7e6f-5a4b-3c2d1e0f9a8b", {
method: "GET",
headers: {
"Authorization": "Bearer <token>"
}
});
const data = await response.json();
console.log(data);
{
"id": "e4f3a2b1-9c8d-7e6f-5a4b-3c2d1e0f9a8b",
"organization_id": "e0b973dc-13a8-4c9f-861a-03e5b4b1a8d9",
"contact_id": "8a7c2b3d-4e5f-6a7b-8c9d-0e1f2a3b4c5d",
"whatsapp_phone_number_id": "11a22b33-44c5-5d6e-7f8a-9b0c1d2e3f4a",
"status": "open",
"created_at": "2026-09-07T15:30:00Z",
"updated_at": "2026-09-07T15:35:00Z",
"contact": {
"id": "8a7c2b3d-4e5f-6a7b-8c9d-0e1f2a3b4c5d",
"name": "Sarah Connor",
"phone_number": "+14155552671",
"tags": ["vip", "enterprise"],
"notes": "Key account representative",
"custom_fields": {
"tier": "enterprise"
}
}
}
{
"detail": "Inbox ticket not found"
}
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